Appliance Repair FAQ
Answers to common questions about scheduling, pricing, parts, and warranty.
At Leo Frost Service, we know that when an appliance breaks, you want clear answers fast. Below are some of the most common questions Indianapolis homeowners ask about our repair services, pricing, and policies.
Do you offer same-day service?
Yes. In most cases, we provide same-day or next-day service within the Indianapolis metro area. We prioritize urgent issues like refrigerators not cooling or washers leaking. Booking online or calling early in the day gives you the best chance of securing a same-day appointment.
What brands do you service?
We service nearly all major appliance brands, including:
- Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, Bosch, KitchenAid, Electrolux, Amana, Kenmore, Hotpoint and more.
If you’re not sure whether we work on your model, just give us a call at +1 (317) 545-7072 — chances are, we do.
Do you install customer-supplied parts?
In most cases, we do not install customer-supplied parts. This is because we can’t guarantee their quality or compatibility. To provide our 90-day warranty, we only install parts we supply directly. This ensures reliability and protects your investment.
Do you repair built-in or stackable appliances?
Yes. We handle built-in dishwashers, wall ovens, stackable washer-dryer units, and compact appliances. If access is difficult, please let us know when booking so our technician comes prepared with the right tools.
How does the diagnostic fee work?
We charge a $79 diagnostic fee, which covers the technician’s trip, inspection, and troubleshooting. If you approve the repair during the same visit, this fee is applied toward the total cost of the repair. That means you’re not paying extra for diagnostics — it simply goes toward the work you need.
What are your warranty terms?
All repairs come with a 90-day warranty covering both parts and labor. If the same issue occurs again within that time, we’ll return and make it right at no cost. We use OEM-quality parts whenever available, ensuring long-lasting results.
What payment methods do you accept?
For your convenience, we accept:
- Cash
- Major credit/debit cards (Visa, MasterCard, Discover, American Express)
- Mobile payments (Apple Pay, Google Pay)
Payment is due upon completion of the repair.
- Call us today: +1 910-626-85255
Have more questions?
If your question wasn’t answered here, feel free to reach out. Our friendly team is ready to help with scheduling, quotes, or troubleshooting guidance.